User Data Protection Policy

At Ghurrah Fine Jewellery, we are committed to safeguarding your privacy and personal data. This policy explains how we collect, use, and protect your information in accordance with applicable data protection laws.

1. Data Collection

We collect personal data that you provide when interacting with our services, including:

  • Name, contact details, and delivery address
  • Payment information for purchases
  • Personal ID card and/or passport details (for identity verification or legal requirements)
  • Preferences for custom jewellery orders

We may also collect non-personal data such as your IP address and browsing behaviour on our website.

2. Use of Data

Your personal data is used to:

  • Process and fulfil your orders
  • Verify your identity (if required)
  • Communicate updates on your purchase
  • Customise products to your specifications
  • Enhance our services and improve customer experience

We do not share or sell your personal data to third parties, except when necessary to fulfil your order (eg: with payment processors, delivery partners, or for legal compliance).

3. Data Security

We employ robust security measures to protect your personal data from unauthorised access, loss, or misuse. All sensitive data, including ID or passport details, are encrypted and stored securely. Only authorised personnel have access to this information.

4. Your Rights

You have the right to:

  • Access, correct, or request deletion of your personal data
  • Withdraw your consent for data processing
  • Lodge a complaint with a data protection authority

5. Contact Us

For any queries or requests regarding your personal data, please contact us at info@ghurrah.com.

By using our services, you agree to the collection and use of your data in line with this policy.

Sizing

My ring/wrist size isn't listed on the website?

Ghurrah Fine Jewellery is an inclusive brand, and almost all ring sizes can be accommodated. However, the website limits SKUs, so there is a limit that appears on each page.

For rings smaller than a US size 4 or bigger than a US size 9, please reach out or make a note in the checkout. 

Shipping & Tariffs

What countries do you ship to?

We ship to almost all countries. If for some reason your country is not listed, please email info@ghurrah.com.

 

What countries have duties and tariffs included?

Due to restrictions from Shopify, the countries we are able to cover duties for are: the European Union, UK, USA, Canada, Norway, Switzerland, Australia, New Zealand, and Singapore.

All other countries are not duty-inclusive. You will have to pay duties and tariffs upon arrival.

 

How long does shipping take?

Ghurrah uses FedEx for shipping and orders are usually delivered 3-6 working days from dispatch. 

Gold Karat

Are items available in alternative gold karats?

Almost all products that don't have prong-set gems can be made in 21k or 22k. Please reach out for a quote.

Ghurrah does not currently work in 14k or 10k gold.

Care

How do I take care of my pieces?

Our pieces are made to last a lifetime with proper care. 

It is not recommended to sleep, or shower in your pieces. Over time, shampoo, lotions, and gels can build up and make gold and gemstones appear dull. 

It is also recommended that rings are removed during activities that include: washing pots and pans, cleaning with harsh chemicals, exercising with weights, and gardening. These can damage settings and gems, predominately through the metal-on-metal contact.

 

Will my pieces tarnish or cause irritation? 

All Ghurrah pieces are solid gold, and should not cause skin irritation.

However, some hand sanitizers, lotions or soaps can cause chemical reactions with gold. This may cause the gold to discolour, or your finger to turn black. 

Using a soft toothbrush and gentle soap solution (liquid soap with plenty of water) or with toothpaste, scrub the piece until it shines.

If you are Bahrain-based, Ghurrah will do this for free.