ID Number Request

All Fine Jewellery Companies within Bahrain must verify the identity of all customers (Ministerial Order No. 173 of 2017). This means after purchase, customers will be emailed to confirm their identity. This law is in place to mitigate money laundering and fraud, and is part of Bahrain's strive for excellence and one of the reasons Bahrain-based Jewellery Companies can be trusted.

    Please note that if this is refused, the order will be refunded minus any transaction fees. 

    Full Refund & Return Policy here.

    Customers within Bahrain:
    We accept a CPR copy or a Passport Copy.

    Customers outside of Bahrain:
    We accept a National Identity Card (not driving licenses) or a Passport Copy.

    All IDs are stored securely, exactly like any identifying information, and cannot be accessed by anyone other than myself. The ministry does not store them or keep them, but Ghurrah Fine Jewellery does have to provide access to proof of IDs when audited. 

    Sizing

    My ring/wrist size isn't listed on the website?

    Ghurrah Fine Jewellery is an inclusive brand, and almost all ring sizes can be accommodated. However, the website limits SKUs, so there is a limit that appears on each page.

    For rings smaller than a US size 4 or bigger than a US size 9, please reach out or make a note in the checkout. 

    Shipping & Tariffs

    What countries do you ship to?

    We ship to almost all countries. If for some reason your country is not listed, please email info@ghurrah.com.

     

    What countries have duties and tariffs included?

    Due to restrictions from Shopify, the countries we are able to cover duties for are: the European Union, UK, USA, Canada, Norway, Switzerland, Australia, New Zealand, and Singapore.

    All other countries are not duty-inclusive. You will have to pay duties and tariffs upon arrival.

     

    How long does shipping take?

    Ghurrah uses FedEx for shipping and orders are usually delivered 3-6 working days from dispatch. 

    Gold Karat

    Are items available in alternative gold karats?

    Almost all products that don't have prong-set gems can be made in 21k or 22k. Please reach out for a quote.

    Ghurrah does not currently work in 14k or 10k gold.

    Care

    How do I take care of my pieces?

    Our pieces are made to last a lifetime with proper care. 

    It is not recommended to sleep, or shower in your pieces. Over time, shampoo, lotions, and gels can build up and make gold and gemstones appear dull. 

    It is also recommended that rings are removed during activities that include: washing pots and pans, cleaning with harsh chemicals, exercising with weights, and gardening. These can damage settings and gems, predominately through the metal-on-metal contact.

     

    Will my pieces tarnish or cause irritation? 

    All Ghurrah pieces are solid gold, and should not cause skin irritation.

    However, some hand sanitizers, lotions or soaps can cause chemical reactions with gold. This may cause the gold to discolour, or your finger to turn black. 

    Using a soft toothbrush and gentle soap solution (liquid soap with plenty of water) or with toothpaste, scrub the piece until it shines.

    If you are Bahrain-based, Ghurrah will do this for free.