Terms of Service
These Terms of Use govern your use of the Ghurrah Fine Jewellery website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
1. Acceptance of Terms
By using the Ghurrah Fine Jewellery website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations in the Kingdom of Bahrain.
2. Eligibility
You must be at least 18 years old to place an order on our website. By using our services, you confirm that you meet this age requirement.
3. Product Information and Custom Orders
Custom Jewellery: All jewellery sold by Ghurrah Fine Jewellery is made to order or customised to the customer’s specifications.
Accuracy of Information: While we strive to ensure that product descriptions, pricing, and other content on the website are accurate, errors may occur. We reserve the right to correct such errors and cancel orders if necessary.
4. Pricing and Payment
Pricing: All prices are listed in Bahraini Dinars (BHD) and are inclusive of any applicable taxes as per Bahrain law. Prices may change without prior notice.
Payment: We accept payment through various methods, including credit/debit cards and online payment services. Full payment is required at the time of order placement.
5. Order Process and Confirmation
Once you place an order, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order. Ghurrah Fine Jewellery reserves the right to accept or reject any order based on product availability or other reasons.
6. Delivery
Shipping: We offer delivery within Bahrain and internationally, subject to delivery fees and timelines.
Responsibility: We are not liable for any delays in delivery caused by factors outside our control, such as customs clearance or carrier issues.
7. Intellectual Property
All content on the Ghurrah Fine Jewellery website, including designs, images, text, and trademarks, is the intellectual property of Ghurrah Fine Jewellery. You may not use, reproduce, or distribute any of this content without prior written consent.
8. User Responsibilities
Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Prohibited Activities: You agree not to engage in any activities that could harm the website, its users, or violate any applicable laws in Bahrain, including the transmission of malware, spamming, or unauthorised data access.
9. Limitation of Liability
Ghurrah Fine Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our liability for any direct damages shall be limited to the amount you paid for the product in question.
10. Refund and Return Policy
Due to the customised nature of our products, we operate a strict No Refund and No Return Policy unless the product is defective or damaged upon delivery, as outlined in our Refund & Return Policy.
11. Privacy
We are committed to protecting your personal data. Please refer to our User Data Protection Policy for details on how we collect, use, and protect your information.
12. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of the Kingdom of Bahrain. Any disputes arising from these terms or your use of our website and services shall be subject to the exclusive jurisdiction of the Bahraini courts.
13. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the updated terms.
14. Contact Information
If you have any questions or concerns regarding these Terms of Use, please contact us at info@ghurrah.com.
By using the Ghurrah Fine Jewellery website and services, you agree to abide by these Terms of Use. Thank you for choosing Ghurrah Fine Jewellery.
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Sizing
My ring/wrist size isn't listed on the website?
Ghurrah Fine Jewellery is an inclusive brand, and almost all ring sizes can be accommodated. However, the website limits SKUs, so there is a limit that appears on each page.
For rings smaller than a US size 4 or bigger than a US size 9, please reach out or make a note in the checkout.
Shipping & Tariffs
What countries do you ship to?
We ship to almost all countries. If for some reason your country is not listed, please email info@ghurrah.com.
What countries have duties and tariffs included?
Due to restrictions from Shopify, the countries we are able to cover duties for are: the European Union, UK, USA, Canada, Norway, Switzerland, Australia, New Zealand, and Singapore.
All other countries are not duty-inclusive. You will have to pay duties and tariffs upon arrival.
How long does shipping take?
Ghurrah uses FedEx for shipping and orders are usually delivered 3-6 working days from dispatch.
Gold Karat
Are items available in alternative gold karats?
Almost all products that don't have prong-set gems can be made in 21k or 22k. Please reach out for a quote.
Ghurrah does not currently work in 14k or 10k gold.
Care
How do I take care of my pieces?
Our pieces are made to last a lifetime with proper care.
It is not recommended to sleep, or shower in your pieces. Over time, shampoo, lotions, and gels can build up and make gold and gemstones appear dull.
It is also recommended that rings are removed during activities that include: washing pots and pans, cleaning with harsh chemicals, exercising with weights, and gardening. These can damage settings and gems, predominately through the metal-on-metal contact.
Will my pieces tarnish or cause irritation?
All Ghurrah pieces are solid gold, and should not cause skin irritation.
However, some hand sanitizers, lotions or soaps can cause chemical reactions with gold. This may cause the gold to discolour, or your finger to turn black.
Using a soft toothbrush and gentle soap solution (liquid soap with plenty of water) or with toothpaste, scrub the piece until it shines.
If you are Bahrain-based, Ghurrah will do this for free.